Warranty

ZEN Smoke Alarms™ are manufactured under strict quality systems and individually tested before dispatch. We provide a non-transferable 2-year limited warranty to the original purchaser covering defects in materials or workmanship under normal residential use.

This warranty does not cover:

  • Incorrect installation or use not following our instructions
  • Damage caused by misuse, neglect (including lack of cleaning), modification, or unauthorised repair
  • Damage from pests, power surges, moisture, paint, dust ingress or physical impact
  • Expired products, end-of-life alerts, or batteries reaching normal depletion
  • Products that have been opened, tampered with, or improperly stored

To make a warranty claim, you must provide:

  • A copy of your original ZEN Smoke Alarms™ order confirmation or sales receipt

ZEN Smoke Alarms™ may choose to repair, replace, or refund the product at our discretion.

Returns Policy (Change of Mind)

We want you to feel confident when purchasing  ZEN Smoke Alarms™. If you change your mind or are not satisfied with your order, you may return it within 30 days of delivery.

To qualify for a change-of-mind return:

  • Products must be unused, uninstalled, and in original undamaged packaging
  • All accessories, screws, manuals, and mounting plates must be included
  • Products that have been installed, paired, activated, or marked cannot be returned

Return Shipping

Return shipping is at the customer’s expense.

We recommend a trackable service, as customers are responsible for returned goods until they are received by ZEN Smoke Alarms™.

Please include your name and order number clearly on the parcel.

Restocking Fee

A $14.95 restocking and handling fee applies to all approved change-of-mind returns.

This fee covers inspection, processing, and repackaging.

The restocking fee does not apply to returns relating to manufacturing defects or warranty-approved issues.

Refund Process

Once your return is received and inspected, ZEN Smoke Alarms™ will process a refund for the product purchase price, minus the $14.95 restocking fee, within 2 business days.

Shipping charges are non-refundable.

If an item is returned used, damaged, or missing components, ZEN Smoke Alarms™ may refuse the refund or apply a partial refund at our discretion.

Incorrect, Faulty, or Damaged Items

If you receive an incorrect item or your order arrives damaged, please contact us at

📧hello@zensmokealarms.com.au

within 7 days of delivery so we can resolve the issue promptly.